BS Villa Construction Materials Corp Purchase, Warranty, and Return Policy
1. Purchase Terms
1.1 Payment • Orders require a 30% non-refundable deposit to initiate production. • Full payment is due prior to delivery or pick-up. • Custom orders, including special specifications or add-ons, are non-returnable and non-refundable.
1.2 Delivery and Installation • Delivery timelines are estimated based on production schedules and availability. Delays caused by external factors will be communicated promptly. • Customers are responsible for ensuring the installation site is prepared according to the company’s specifications.
1.3 Cancellations • Orders for standard products can be canceled before production begins, subject to a cancellation fee. • Custom orders cannot be canceled once confirmed.
2. Warranty Policy
2.1 Standard Products • A one-year manufacturing warranty covers defects in standard products.
2.2 Custom Orders with Add-Ons • Customizations, including AC/heating units, electrical conduits, or other add-ons, are excluded from the company’s warranty. • Warranty for custom add-ons is provided by the original supplier. Customers must retain proof of purchase and contact the supplier directly for claims. 3. Inspection and Acceptance Policy
3.1 Inspection Upon Delivery • The Buyer acknowledges that they have inspected the product upon delivery and confirm that it is in good working condition.
3.2 Reporting Issues • Any issues, defects, or damages must be reported to BS Villa Construction Materials Corp within 48 hours of delivery. Reports should include a detailed description of the issue and supporting photos or documentation.
3.3 Deemed Acceptance • If no issues are reported within 48 hours of delivery, the product will be deemed accepted by the Buyer in good condition, and no claims for defects will be entertained thereafter. | 4. Return Policy
4.1 Standard Products • Returns are accepted only for manufacturing defects or incorrect delivery. • Requests must be submitted within 7 days of delivery.
4.2 Custom Orders • Custom orders, including those with add-ons or special specifications, are non-returnable and non-refundable.
4.3 Restocking Fee • Standard product returns are subject to a 30% restocking fee. • The Buyer is responsible for delivery fees, or they may arrange for the product’s return to our warehouse at 11744 Bartlett Ave, Adelanto, CA 92301.
4.4 Return Process • Contact customer support at Bsvilla6@wfhotspot.com with proof of purchase and details of the issue. • If approved, the company will coordinate the return.
4.5 Inspection and Refunds • Returned products will undergo inspection to verify eligibility for return. • Approved refunds for standard products will be processed within 30 days of receipt of the returned product.
4.6 Exclusions • The company is not liable for damage resulting from misuse, improper installation, or failure to follow site preparation guidelines.
5. Maintenance and Repair Services
5.1 Submitting Requests • To request maintenance or repairs, email Bshouse@wfhotspot.com and copy Op-US1003@wfhotspot.com, Hotspot2@wfhotspot.com
5.2 Response Time • BS Villa may take up to 3 business days to respond to emails.
5.3 Service Arrangements • Services may take up to 7 business days to arrange, depending on the location and other factors. |
Communication requirements
Design scheme
Quoted price
Signed a cooperation
Confirm design proposal
Factory production
Packing and shipping
Check and accept
After-sales service
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